Stanbic Bank Ghana maintains top rank in customer experience leadership in 2025 KPMG Assessment

Stanbic Bank Ghana has once again been recognised for its strong commitment to customer-centric banking, maintaining its position as the number one Corporate Banking customer experience leader in the 2025 KPMG Customer Experience Leaders Assessment.

The survey, independently conducted by KPMG, reflects Stanbic Bank Ghana’s deliberate focus on building trusted relationships, delivering relevant financial solutions, and consistently enhancing service quality across its touchpoints.

Commenting on the achievement, the Head of Corporate Banking, Musah Abdallah said:

“This recognition by our customers is a powerful affirmation of our purpose-driven approach to banking. Being ranked number one in Corporate Banking customer experience again, while remaining among the top banks in Retail and SME Banking, reflects the trust our clients place in us and the dedication of our teams to deliver excellence every day.”

Mr. Abdallah added that the Bank’s focus goes beyond the feel-good outcomes of rankings, emphasising long-term value creation for customers and the economy.

“At Stanbic Bank, we see ourselves as more than a financial services provider. We are a trusted partner to our clients, supporting their ambitions, enabling sustainable growth, and helping them build a wealthier, brighter future. As we begin 2026, our commitment remains clear: to partner our customers with insight, innovation, and dependable service that drives sustainable growth,” he stated.

Stanbic Bank Ghana’s performance reflects its broader strategy of embedding cutting edge customer experience into its operations, digital platforms, relationship management, and advisory services, particularly for corporates and SMEs who play a critical role in Ghana’s economic development.

As the Bank continues its journey into 2026, it remains focused on strengthening partnerships, unlocking opportunities for businesses and individuals, and delivering banking solutions that are responsive to evolving customer needs.

Media Contact:

Derick Romeo Adogla

Head, Communications and Reputation Management

Stanbic Bank Ghana

Email: Adoglad@stanbic.com.gh