MTN apologizes for data bundle purchases disruption

MTN Ghana has announced a temporary disruption affecting data bundle purchases nationwide, following a major technical issue encountered while implementing a new data offer on 1st July 2025.

The telecommunications company has introduced a promotion providing 15% additional data volume on bundles starting today. However, a significant system glitch has prevented customers from purchasing data bundles, including those benefiting from the enhanced data offer. The MTN data bundle disruption affected all MTN users seeking to purchase data.

In a statement issued by MTN’s Corporate Communications Department, the company acknowledged the inconvenience caused and assured customers that technical teams are working with urgency to resolve the issue and restore services as soon as possible.

“We recognize the importance of staying connected and sincerely apologize for the inconvenience this may cause. We appreciate your patience and understanding,” the statement read, adding that further updates will be provided.

Meanwhile, the Ministry of Communication, Digital Technology, and Innovations is working towards ensuring a reduction in connectivity costs by the end of 2025.

The sector Minister, Samuel Nartey George, said a committee that was set up in February had developed a roadmap that would lead to the drop in data prices.

Mr George said the committee, which included telecom companies, the National Communications Authority (NCA), and other sector players, worked for 13 days without receiving any payment from taxpayers.

“Based on that roadmap, I made the Director-General of the NCA and the regulator engage with stakeholders on what we could do in the immediate, medium, and long terms.

“So to citizens of this country, my promise is that by the end of this year, we will see data prices drop, and I remain committed to it. We will deliver on that. I trust the process,” he added.

The minister, who is also the Member of Parliament for Ningo-Prampram, was speaking at an event to commemorate this year’s World Telecommunications and Information Society.

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Day at a ceremony in Accra last Monday on the theme: “Gender equality in digital transformation”.

He said an earlier statement he had made on working to reduce data costs had been misinterpreted on social media.

“I have been trending over the weekend on Twitter, not necessarily for my looks or my work, but whether orchestrated or otherwise, people think that data prices must be cheaper by the stroke of my pen,” he said.